Effective Date: Oct 24, 2024

1. Overview

At xmsiriusradios.com, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains the conditions and procedures for returns, exchanges, and refunds.

2. Eligibility for Returns

You may request a return if:

  • The product is unused, in original packaging, and in resalable condition.

  • You contact us within 7 days of receiving the product.

  • Proof of purchase (order number or invoice) is provided.

Note: Certain products, such as custom-installed audio systems or software/activation codes, cannot be returned once installed or activated.

3. Return Process

  1. Contact us at contact@xmsiriusradios.com within 7 days of delivery.

  2. Include your order number, product name, and reason for return.

  3. Once approved, we will provide return instructions.

  4. Return the product in its original packaging, including all accessories, manuals, and parts.

4. Refunds

  • Once the returned product is received and inspected, we will process your refund within 7–10 business days.

  • Refunds will be issued to the original payment method used for purchase.

  • Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.

5. Exchanges

  • Exchanges for a different product can be requested, subject to availability.

  • You will be responsible for any difference in price between the original and exchanged product.

6. Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect product, contact us immediately at contact@xmsiriusradios.com with photos.

  • We will provide a replacement or full refund, including applicable shipping charges.

7. Shipping for Returns

  • Customers are generally responsible for return shipping costs unless the product is defective or incorrectly sent.

  • Use trackable shipping methods; CarRadioMusics.com is not responsible for items lost in transit.